You can permanently delete your Kopigo account and its server-side data at any time from the Kopigo app. If you cannot access the app, support can help with a verified deletion request.
Cancel a subscription first
Deleting a Kopigo account does not itself cancel or refund a subscription. Before deletion, cancel an app-store subscription in Apple App Store or Google Play, or use Kopigo's authenticated Manage subscription action for a web subscription.
How to request deletion
- In Kopigo, open Account & Settings, choose Account, then choose Delete account.
- Confirm the action by signing in again when prompted. Kopigo then removes the Firebase sign-in account and all related server-side data.
- If you cannot use the app, email privacy@kajodex.com from the address registered to the account with the subject "Delete my Kopigo account". We may ask a follow-up question to confirm ownership.
What gets deleted
- Your Kopigo sign-in account (Firebase Authentication record).
- Your account record and subscription status in the Kopigo service.
- All registered devices, their public keys, and their encrypted device-name envelopes.
- Any queued encrypted transfers and transfer receipt metadata.
- Any Android push notification registration.
What is not on our servers to delete
Kopigo’s design keeps your content on your devices, so most of your data never reaches us in readable form in the first place:
- Clipboard text exists in plaintext only on your devices. In transit it is end-to-end encrypted and deleted on delivery or within 30 minutes.
- Clipboard history, OCR images, and recognized text are stored only on your devices. Deleting the server account does not remove the local app data on your devices — uninstall the app or clear its data to remove local content.
Timing
- We action verified deletion requests without undue delay.
- Routine encrypted backups of service data, where they exist, roll off on their own short retention schedule after the live data is deleted.